To some, working in technical support can seem equal parts stressful and mundane. But through building relationships, sharing knowledge, and practicing empathy for users, one can stretch beyond the help desk to become a trusted partner for customers as they navigate critical issues and business challenges.

The company, its business activities and its employees depicted in this podcast are fictional and are not intended to represent or depict any current or former business organization or any individuals living or dead. Any resemblance to any individual or organization is purely coincidental.