CEO of the Year Ed Bastian on Leading Delta Air Lines To The Top of the Airline Industry
Elevate with Robert Glazer
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Navigating Turbulence: Core Values and Crisis Management in Aviation
This chapter explores the essential values that guide airline staff, focusing on empathy and commitment across various operational levels. It discusses the airline's strategic responses to the COVID-19 pandemic, including crisis management and financial survival tactics, such as securing government assistance. The chapter also emphasizes the importance of visibility and open communication in maintaining trust and employee morale during challenging times.
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