Pain, Learning Organizations, and Trainwrecks
Managing Up
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Train Wrecks
"It's worth differentiating between pain that one experiences and a basically unavoidable cataclysm of some some proportion," says Willis. "I still don't have a great curistic for going through and making that decision", he adds about protecting his team from the worst work situations they've ever been through. 'If we were talking about specific situations, this would be the most fun episode ever'
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