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18min chapter
Off Script: Reinventing customer service with AI
The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
Exploring the Impact of AI in Customer Service
This chapter explores the role of AI in customer service, highlighting the capabilities of technologies like GPT-4 while discussing the challenges in building reliable AI tools for customer support. It also considers the future potential of AI in transforming customer interactions with the prospect of autonomous AI bots.
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AI-powered
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Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode