The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom cover image

Off Script: Reinventing customer service with AI

The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom

CHAPTER

Exploring the Impact of AI in Customer Service

This chapter explores the role of AI in customer service, highlighting the capabilities of technologies like GPT-4 while discussing the challenges in building reliable AI tools for customer support. It also considers the future potential of AI in transforming customer interactions with the prospect of autonomous AI bots.

00:00
Transcript
Play full episode

Remember Everything You Learn from Podcasts

Save insights instantly, chat with episodes, and build lasting knowledge - all powered by AI.
App store bannerPlay store banner