Does a Team Need All of These Metrics?

In your article, you list these five categories, they're customer metrics, teamwork load metrics, team performance metrics, SLAs and happiness and engagement. I'm curious how that then impacts the choices you're kind of referring to in terms of what metrics matter for actual teams. So yes, at org level, it could be more of like a cultural change to go from one that is not data-driven to data-driven,. But each team would have the autonomy and context to know how far along the metrics journey they could be - if that makes sense.