The Official SaaStr Podcast: SaaS | Founders | Investors cover image

SaaStr 787: 10 Ways Sales is Different in Vertical SaaS with Mangomint’s VP of Sales Marchelle Mooney

The Official SaaStr Podcast: SaaS | Founders | Investors

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Balancing Customer Success and Support in Sales Organizations

This chapter examines the relationship between customer success and support teams within sales organizations, addressing the challenges of keeping them separate versus integrated. It emphasizes the necessity of a customer-centric approach that prioritizes effective support and rapid response to enhance overall customer satisfaction.

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