HOW TO WIN FRIENDS & INFLUENCE PEOPLE - Commented Book
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Collecting Overdue Bills
Six customers of a certain automobile company refuse to pay their bills for servicing. None of the customers protested the entire bill, but each claimed that some one charge was wrong. The manager investigated these defaulting clients and discovered that they all had a reputation of paying their bills promptly. So he called in James L. Thomas who told him to collect these uncollectible accounts.
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