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From Reactive to Proactive Business Capabilities in Financial Services - with Zac Maufe of Google Cloud
AI in Financial Services Podcast
AI and Data: Personalization and Customer Experience
A lot of it comes down to where is the human agent. It's a human in the loop, often checking some, you know, larger, more nuanced customer journey issue. And I think too many of our experiences with financial institutions is like, you don't know what good looks like for us and so that depth of understanding is something AI and data are starting to be able to provide.
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