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4min chapter
Why Conversations Go Wrong
Hidden Brain
Debora Tann, Could You Listen to Deborah Tann?
Deborah Tannan: There are conversational style differences, and sometimes the adversarial approach is not going to be the best one. Much of the time misunderstandings don't end in laughter; they even end in outbursts of anger. We let them go or we say we let them go, but they fester. Deborah recalls an incident like this with a friend who kept offering to help clean up after dinner.
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