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5min chapter
How to be a friction fixer
This Working Life
Intro
This chapter examines the challenges of communication between powerful leaders and teams, emphasizing the role of 'friction fixers' in resolving misunderstandings. A case study of an overwhelming email to faculty illustrates the dangers of 'friction blindness' and its impact on organizational dynamics.
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AI-powered
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Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode