Struggling to Be Heard? Learn the Secret of Super Communicators — with Charles Duhigg
Negotiate Anything
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Navigating Conversations: The Art of Communication
This chapter explores the various types of conversations—practical, emotional, and social—and the misunderstandings that can arise from differing communication styles. Emphasizing the importance of emotional tone and conversational leadership, it highlights how effective questioning can enhance engagement and foster psychological safety, especially during negotiations. It also delves into cognitive biases like the Dunning-Kruger effect and the impact of digital communication, reflecting on lessons learned from the COVID pandemic's global initiatives.
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