What Has Changed in Consulting or in Business?

When you were starting, there was no web, there's no email, and you did well then. I mean, I did well then because I made use of what was available today. But basically what hasn't changed, Noah, is it's still a relationship business. And in the 80s, Nesbit wrote in Megatrends about high tech, high touch, high tech,. High touch has not changed. It's customer to customer to customer that's important.