An Expert Guide to Assertive Communication with Dr. Randy Paterson
Minds and Mics
What's DESO, E-S-O?
A DESO script gives you a format to think about and hang your hat on. The first step is just a very short statement about what's going on. You're basically just orienting somebody to the problem. Express, what's its impact on you, this situation? And then outcome, uh, what will happen then?
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