How to Get What You Want on the Phone From Big Shots

Several weeks after her lunch with Steve Ephrauss, she had the occasion to call him again. Do I suspect he didn't just step out to lunch? Do I ever think he doesn't have the time or inclination to talk to me? No way. She's as happy as a carefree kitten as she leave my number for a call back. If you must screen your calls, instruct your staff to first say cheerfully, Oh, yes, I'll put you right through. When the secretary comes back with the bad news that Mr. or Ms. Bigwig is unavailable, callers don't take it personally and never feel screened. They fall for it every time, just