From Struggles to Innovation: A Startup Journey

This chapter narrates the speaker's early business experiences in the software industry during the late 80s and early 90s, highlighting the influence of intern Jack Dorsey and the realization of the internet's impact on business. The story transitions from struggles with traditional payment methods to the creation of a revolutionary payment platform, emphasizing the challenges faced by small businesses in the credit card processing industry. It culminates in a reflection on competing against giants like Amazon and the strategic responses that led to unexpected success.