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5min chapter
CX and Pharma Launches: Why Superior Clinical Data is Not Enough Anymore to Win Pharma Launches and How to Strategically Leverage Customer Experience
Pharma Launch Secrets
The Importance of Subtracting and Simplifying for a Better Customer Experience
This chapter explores the significance of subtracting and simplifying when problem-solving and how reducing friction in the healthcare system can improve user experience. It also highlights the importance of a true omnichannel experience supported by data and customer experience principles.
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Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode