How to Unlock Hidden Value in Every Conversation with Certified Forensic Interviewer Michael Reddington
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I Didn't Do It, Did You?
Questions can be perceived as invitations or attacks. How we phrase questions, how we approach people is very important. The one and this one tends to be counter intuitive for people, is embrace excuses. It is much easier to get somebody to admit to doing or not doing something than it is to get them to say it's their fault.
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