Handle Negative Reviews Publicly, Don't Delete Them

This is talk from 2024 I gave in Orlando for Auto Glass Week, where I shared my two cents on how social media has changed dramatically in the last three years, and how everything starts with organic. I lay out my thoughts on how much time you should be spending on social, and which details you should obsess over. Hope you enjoy!

plz note: Q&A is not included due to Q audio quality