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68. Niclas Ramon Staberg, Operating Advisor, Verdane - The era of Earned Growth is here!
The SaaSiest Podcast
How to Scale Your Customer Success
I think that there is a great debate going on right now around scaled customer success, like how can we do more, you know, one to many engagements? Like if we create content, for example, to serve customers, can we do that in a smarter way. So this takes me back to another question here. What do you need from the organization tools, processes, if you want to make more customers referenceable and get better outcome from your existing customers? That's a great question. I think you have to start with the very obvious thing. And that is getting a good understanding of what makes a customer successful,. Once you know that one, you get to have to reverse engineer from
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