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Erika Hall and Mike Monteiro - Consulting with Backbone: Authenticity, Humanity, and the Value of Hard Truths

The UX Consultants Lounge

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Redefining Value in the UX Industry

This chapter explores the disconnect between the hiring frenzy in the UX field during the pandemic and the real value of design roles, suggesting many companies hired for investor appeal rather than genuine user experience. It advocates for a shift in perspective among professionals to focus on community contribution and collective worker identity, rather than solely on financial success.

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