378: Follow This Strategy And Never Depend On Amazon Again With Shep Hyken
The My Wife Quit Her Job Podcast With Steve Chou
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The Number Six Is Customer Service
If we're a business that's open from nine to five, who are you trying to serve? If your a customer service department, are you available when your customers want to call you? Companies like chewey dot com started very small, delivering dog food to people's doorsteps so they didn't have to go into the pet store and carry a heavy bag of food. And finally, if we're on line, there's 24 hour access to learning about our business.
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