LL Bean Pants - The Emotions Shout Technique

LZ Granderson recently smeared emo all over me. When he heard of his friend Phil's tribulations, LZ was furious at LL Bean. A customer service rep softened him up with the ECHO THE EMO technique. Whenever you need facts from people about an emotional situation, let them emote. Hear their facts, but empathize like Matt with their emotions.