Peterman Brothers' Andrew Hasty breaks down why most home service teams do not fail for lack of talent or opportunity, but because of dysfunction. Drawing from Patrick Lencioni's The Five Dysfunctions of a Team, Andrew focuses on the base of the pyramid, the absence of trust, and why it quietly kills performance in HVAC, plumbing, and electrical businesses.
Through stories from his own life and leadership journey, Andrew shows how perfectionism, fear of failure, and "old school toughness" create blame cultures, silos, and defensiveness on a team. He contrasts that with vulnerability-based trust, where leaders go first by admitting mistakes, asking for feedback, and letting others step into real responsibility.
Andrew also challenges every leader to identify one strength and one honest weakness that may be holding their company back from its next level of growth.
If you are leading techs, installers, or managers and you sense hidden tension, blame, or burnout on your team, this episode will help you build the kind of trust that makes growth inevitable.
Take these conversations further inside The Arena, the free CSTG community for HVAC, plumbing, and electrical leaders who want to grow faster together: https://cantstopthegrowth.com/
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