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22min chapter
The Remarkable Power of Giving People More Than They Expect (2023)
The Next Big Idea
Navigating Culinary Pressures
This chapter examines the challenges faced by a young restaurant owner as they prepare for a critical review from a renowned food critic. It highlights the emotional turmoil of excitement and fear, and how the restaurant team transformed potential anxiety into an opportunity for growth in pursuit of excellence. Through the lens of evolving hospitality standards, the narrative showcases the importance of personalized service and memorable guest experiences as keys to success.
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Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode