
William Ury: How to Survive (and Thrive) in an Age of Conflict
FranklinCovey On Leadership with Scott Miller
00:00
Key Principles for Successful Negotiation
This chapter explores common mistakes in negotiations driven by fear and anger, stressing the importance of maintaining calmness. It highlights the value of empathetic listening and creativity to understand differing motivations for achieving successful negotiation outcomes.
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