4min chapter

FranklinCovey On Leadership with Scott Miller cover image

William Ury: How to Survive (and Thrive) in an Age of Conflict

FranklinCovey On Leadership with Scott Miller

CHAPTER

Key Principles for Successful Negotiation

This chapter explores common mistakes in negotiations driven by fear and anger, stressing the importance of maintaining calmness. It highlights the value of empathetic listening and creativity to understand differing motivations for achieving successful negotiation outcomes.

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