
Building a business-led, AI-driven transformation at AXA
Hub & Spoken: Data | Analytics | Chief Data Officer | CDO | Data Strategy
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Empowering AI Transformation through Collaboration
This chapter emphasizes the significance of involving end-users in data solution development and fostering collaboration between data and business teams. It discusses the creation of a data champions program, the critical role of leadership in securing commitment, and the balance needed between AI automation and personal service. Exploring the evolution of AI practices within the insurance industry, the chapter highlights the importance of aligning technology investments with customer needs while fostering a culture of transparency and curiosity among employees.
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