5min chapter

The CPA Advisory Show cover image

Unpacking The Subscription Business Model For Firms with Ron Baker

The CPA Advisory Show

CHAPTER

How to Communicate Your Value to Potential Customers

The biggest sin today for businesses is to make the customer's time a waste. We're trying to sell and communicate our value, but we're communicating something that's got a future value that's totally intangible right now. Credence goods are not like search good or an experience good; you don't even know the value even after you experienced it. Stop sending 200-page tax organizers to your customers because when they get that organized, what do I pay you for?

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