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Dealing with High Conflict People in Mediation and the 'New Ways for Mediation' Method
This chapter discusses the challenges of managing high conflict individuals in mediation, emphasizing their unrealistic expectations and difficulty with problem-solving. It introduces 'new ways for mediation' method with four steps and tasks to engage problem-solving, and mentions the book 'Mediating High Conflict Disputes' that offers over 100 tips for managing high conflict people in mediation.