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9min chapter
Mal richtig streiten!
Psychologie to go!
Eskalationsstufen im Konfliktmanagement
Dieses Kapitel behandelt die verschiedenen Eskalationsstufen in Konflikten nach Friedrich Glasl, einschließlich Win-Win, Win-Lose und Lose-Lose. Es wird aufgezeigt, wie wichtig eine kooperative Haltung ist, um destruktive Phasen zu vermeiden und die Bedürfnisse aller Beteiligten zu klären.
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