Transformative Listening: The Role of Listening Ambassadors

This chapter explores the concept of radical listening and its transformative effects within organizations. It highlights the story of a leader who, recognizing her limitations in listening, recruits 'listening ambassadors' to bridge cultural gaps and improve team communication. The discussion categorizes listening intentions into pro-social, anti-social, and self-focused motives, emphasizing the importance of awareness in listening for effective interaction.

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