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MM: Human Behavior as a Healthcare Marketing Tool with Vania Cao, Senior Marketing Manager at Natera

Outcomes Rocket

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Are You Using Customer Surveys to Get Inside Your Target Customer's Head?

"I feel like I have gained a lot personally from regular interactions with our field team members," she says. "You of course need to know how to filter out different types of feedback from the field." The other thing is also to just try and get your customers, whether they're happy or unhappy, and just ask them how things are going and why, right? Asking them for feedback is really important.

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