Is There a Future in Service Management?

There's a lot of knowledge in sort of your world that gets looked at from the new world. And I think to me, you know, like again, I'm get Deming on the brain but if I look at where like Deming got his knowledge from and it wasn't just shoe, it was pragmatism, it was early physicists. Again, the work that was appropriate at the time work may not be appropriate now or in the future.