Intro

This chapter focuses on the significance of efficient systems in the residential cleaning industry to boost client satisfaction and operational efficiency. The speakers share their experiences on how promptly addressing customer complaints and adaptable processes have led to substantial improvements in their business success.

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Episode notes

#570 Want to scale your business without chasing constant expansion? In this episode, host Kirsten Tyrrel sits down with Corby Felsher and Luisa McGrath, the powerhouse duo behind a $3M+ residential cleaning company built on simplicity, systems, and staying small to grow big. They reveal how focusing on one neighborhood, ditching phones for email-only communication, and streamlining services helped them deliver a superior product, retain happier customers, and run a highly profitable business with a lean team. From building airtight systems and automating quotes to training employees remotely and eliminating services that didn’t serve their vision, Corby and Luisa share actionable insights for entrepreneurs who want to work smarter, reduce stress, and scale sustainably — without burning out or overcomplicating growth!

What we discuss with Corby and Luisa:

+ Building a $3M cleaning business

+ Focusing on one neighborhood

+ Ditching phones for email-only

+ Streamlining services for efficiency

+ Automating quotes and pricing

+ Training employees remotely

+ Using systems to ensure quality

+ Simplifying to scale sustainably

+ Creating a stress-free work culture

+ Growing profits with a lean team

Thank you, Corby and Luisa!