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#548 - Tim Harford - Why Is Thinking Clearly So Difficult?
Modern Wisdom
Heathrow Complaint Reduction
At Heathrow, they were getting tons of complaints and needed to fix it. It's fundamentally, the plane is going to take off when it takes off. If I'm on it, it doesn't really matter how long I waited for security. And if I'm not on it, then it makes all the difference. But you can overdo the skin in the game. One of the cautionary tales podcast, one of the very first ones was Buried by the Wall Street Crash.
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