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Using New Tech to Compete in an Old Industry

HBR On Strategy

CHAPTER

Transforming Insurance Through Technology

This chapter explores the impact of technology on the insurance industry, focusing on the rise of InsurTech companies like Hippo that prioritize efficiency over traditional personal relationships. It discusses how these companies leverage AI and machine learning to disrupt existing models while facing challenges such as higher loss ratios and regulatory hurdles. The chapter also examines the shifting dynamics in customer interactions and the implications of insurers withdrawing from high-risk markets due to climate change.

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