Are There Certain Company Characteristics That Indicate Whether a Community Will Have a High Chance of Success?

Brian Coughler writes in to ask, are there certain company characteristics that are indicators whether a community will have a high chance of success or not? Erica: I think there are definitely some company characteristics. Are they really sending the right vibes out into the world that this is going to be what they want? Do you actually value the voice of your customer?Erica: How are they going to react when someone says your product sucks? We're tired of you and your service.