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Start With Why By Simon Sinek | Episode 1 |

The Audiobooks Podcast

CHAPTER

Is Your Gold Envelope a Transactional Business?

My gold envelope dot com is one of the leaders in this stry, serving as a broker for gold to be sent to a refinery and melted down. When douglas f erstin and michael moran started the company, they wanted to be the best in the business. They invested money in making the experience perfect. A few months later, feinstein and moran made a significant discovery. Almost all their customers did business with them only one. So they stopped trying to make their service better than similar offers, and instead settled with good. All they needed to do was drive a purchase decision and offer a pleasant enough experience that people would recommend it to a friend. Any more was

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