The Human Element in AI: Addressing Bias and Inaccuracy

Augmenting your sales with AI goes beyond automation and efficiency, it’s enabling your sellers to break down silos and approach more segments. Train your sellers to leverage a diverse skillset and capture the opportunities from stronger customer relationships.

In this episode, Ray Makela, Managing Director of Talent Services at SBI, sits down with Alfred Ojukwu, Co-Chair of Blacks at Microsoft (BAM), to discuss how Microsoft approached AI development and its use cases in developing customer relationships.

Key Talking Points:

• How AI makes the human element more crucial in sales

• Accelerate trust building with intelligent and informed information

• What a diverse team can do to drive organizational growth