Introduction

I'm excited to have Grant Karsas, VP of Digital Experience at Travis Credit Union, on the Banking Transformed podcast. Grant oversees the member-facing digital channels at Travis CU, one of the largest credit unions in California with nearly $5 billion in assets and more than 245,000 members.

Grant shares insights into how Travis CU leverages modern technologies to deepen member relationships through personalized experiences, earning the credit union industry awards for excellence.

We also discuss how a community-based credit union can compete successfully in a crowded market filled with major banks and new fintech entrants.