How to Win podcast with Peep Laja cover image

Reassessing your metrics with Earl Grey Capital's Matt Sornson

How to Win podcast with Peep Laja

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Customer Success Is Not Delegated

People using your product in unexpected or unconventional ways has been the story of a lot of successful companies. There are many with Clearbit and many data products or even just infrastructure API products. If you have customers who've gone out of their way to optimize your product, then you're getting some serious insight into what you missed. With the right tweaks, people are getting real value out of what you're offering them.

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