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De-Escalation: The Most Essential Management Skill of 2021
Your Brain at Work
What's the First Step in Descalation?
The brain experiences threat in three quite different levels, and it's based on how close to danger we feel. Level one is actually a pretty good state for people to be in for being productive. level two is a sort of that tipping point where it's really a gateway to level three - the full fight or flight. And if you see someone they're clearly in level three, you have to remember that they're not being logical, they're being highly reactive.
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