De-Escalation: The Most Essential Management Skill of 2021
Your Brain at Work
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What's the First Step in Descalation?
The brain experiences threat in three quite different levels, and it's based on how close to danger we feel. Level one is actually a pretty good state for people to be in for being productive. level two is a sort of that tipping point where it's really a gateway to level three - the full fight or flight. And if you see someone they're clearly in level three, you have to remember that they're not being logical, they're being highly reactive.
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