Exploring the Dynamics of Emotional Labor in the Workplace

It's been 25 years since the concept of emotional intelligence exploded onto the scene. Cultural critic Merve Emre makes a bold case that in the wrong hands, it can be used to exploit people. We unpack the surprising roots of emotional intelligence, how it's been co-opted as a form of corporate control and why you might want to rethink some of your core assumptions about emotions at work. This episode originally aired on June 8, 2021.

You can find the full transcript for this episode at go.ted.com/T4GTscript6

For the full text transcript, visit ted.com/podcasts/rethinking-with-adam-grant-transcripts

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