I've made some pretty good decisions in my day, and i've made them. We had a few people that we hired that didn't materialize to be the leader that we thought they could. The hardest thing i ever had to do was during the recession when we had to cut back on people. But i did help everybody get jobs, and i really advocated for them. I'm still friends with all those people today.
Stuff it, fluff it, stitch it, dress it: Build-a-Bear Founder and former CEO Maxine Clark built a retail-entertainment empire by letting people make their own furry friends. Two hundred million of them. What's the secret to her success? Listen as she tells EconTalk's Russ Roberts how she developed a customer-focused culture, why she sought to join (and not beat) her competition, and about some of the (seriously) strange things people have stuffed into their bears.