15min chapter

Supercommunicators with Charles Duhigg cover image

3. How to Have the Hardest Conversations

Supercommunicators with Charles Duhigg

CHAPTER

Navigating Tough Conversations at Netflix

This chapter discusses a contentious incident involving a racial slur at Netflix and the diverse reactions it elicited from employees. It emphasizes the company's culture of radical candor and the efforts of a new vice president of inclusion strategy to foster open dialogue around sensitive topics. Through personal storytelling and shared experiences, the chapter illustrates how nurturing an environment of honesty and vulnerability can transform workplace discourse and enhance inclusivity.

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