12min chapter

The Science of Scaling cover image

Expanding to Multi-Product Selling w/ Ryan Meadows (SVP Global Sales, Klaviyo)

The Science of Scaling

CHAPTER

Challenges and Strategies in Customer Communication and Product Sales

The chapter covers challenges in post-sale customer communication, decision-making on ownership of communication, and selecting individuals for cross-selling using business acumen. It also highlights the importance of tailored messaging, weekly recaps for customer feedback, and accelerating learning across different teams. Additionally, it discusses responding to customer demands by launching new products, stand-up meetings for cross-functional collaboration, and focusing on customer feedback to scale a new product effectively.

00:00

Get the Snipd
podcast app

Unlock the knowledge in podcasts with the podcast player of the future.
App store bannerPlay store banner

AI-powered
podcast player

Listen to all your favourite podcasts with AI-powered features

Discover
highlights

Listen to the best highlights from the podcasts you love and dive into the full episode

Save any
moment

Hear something you like? Tap your headphones to save it with AI-generated key takeaways

Share
& Export

Send highlights to Twitter, WhatsApp or export them to Notion, Readwise & more

AI-powered
podcast player

Listen to all your favourite podcasts with AI-powered features

Discover
highlights

Listen to the best highlights from the podcasts you love and dive into the full episode