Balancing Mission and Profit in a Mission-Driven Company

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This chapter explores the challenge of aligning the desire to have a positive impact with the need to generate revenue in a mission-driven company. It emphasizes the importance of finding a balance where success in tackling crime and making money go hand in hand, discussing the CEO's hands-on approach to management and strategies for scaling a team while maintaining alignment and culture.

Garrett Langley is the CEO of Flock Safety, a $4B company helping solve 10% of US crimes with AI-powered tech. Garrett offers an in-depth look into Flock Safety’s ambitious vision to eliminate crime in America and all the operating lessons he’s learned along the way, including how to build a strong and motivated team, keep people accountable, and leverage PR for rapid growth.

(00:00) Intro

(01:03) The Mission to Eliminate Crime with Innovative Tech

(01:54) The Genesis of Flock Safety: A Response to High Crime Rates

(07:48) The Evolution of Flock Safety's Crime-Fighting Technology

(24:37) Impact Stories: How Flock Safety is Changing Lives

(31:00) Navigating the Balance: Safety, Privacy, and Community Impact

(36:58) Exploring the Universal Appeal of Safety Across America

(37:38) The Role of Community Decisions in Public Safety

(39:02) Addressing Misinformation and Enhancing Safety with Technology

(39:58) Collaboration and Data Sharing Among Cities

(41:26) The Impact of Technology on Policing and Public Safety

(43:24) Innovative Solutions to Modern Policing Challenges

(49:18) Flock's Vision for the Future of Public Safety

(56:05) Building a Business on Solving Crime

(56:38) The Importance of Team and Culture in Business Success

(01:10:45) Navigating Growth and Maintaining Culture in a Scaling Company

(01:12:33) Cultivating a Strong Remote Work Culture

(01:12:46) The Power of Cultural Norms in Business

(01:13:01) Building Accountability and Responsiveness

(01:14:16) The Importance of In-Person Interactions in a Hybrid Company

(01:14:50) Assessing Substantive Work Over Managing Up

(01:17:50) The Strategy of Being a Macro Optimist and Micro Pessimist

(01:20:16) Celebrating Milestones and Focusing on Impact

(01:21:58) The Unique Dynamic of Working with Family

(01:30:42) Reflections on Early Success and the Drive to Build Meaningful Companies

(01:37:58) Overcoming Fundraising Challenges and Understanding Market Dynamics

(01:46:55) Concluding Thoughts and the Future of Flock Safety

Executive Producer: Rashad Assir

Producer: Leah Clapper

Mixing and editing: Justin Hrabovsky

Check out Unsupervised Learning, Redpoint's AI Podcast: https://www.youtube.com/@UCUl-s_Vp-Kkk_XVyDylNwLA

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About the Show

Logan Bartlett is a Software Investor at Redpoint Ventures - a Silicon Valley-based VC with $6B AUM and investments in Snowflake, DraftKings, Twilio, and Netflix. In each episode, Logan goes behind the scenes with world-class entrepreneurs and investors. If you're interested in the real inside baseball of tech, entrepreneurship, and start-up investing, tune in every Friday for new episodes.