Amazon Connect and USEN Context Suite

USEN context suite launched before the Amazon Connect Outbound Campaigns feature was in public preview. The op-on campaigns feature gave us the core components that we needed for context suite to bring a full enterprise automated outbound set of capabilities to the market. That's when we added in automated pacing, real-time inbound outbound blending, advanced customer segmentation, and the logic managing these automatic or predictive dialer. These are sought after capabilities. This is really why USEN is a differentiator"