Steve Klein (twitter.com/stevenklein) of LaunchNotes talks with James Hawkins (https://www.linkedin.com/in/j-hawkins/) of PostHog about how they found product market fit after pivoting several times and how they support 23,000 customers through a community without a dedicated support team. They also discuss tips for prioritizing roadmap items and the delicate balance of performance improvements and new functionality.
🔗 Links
- James on LinkedIn: https://www.linkedin.com/in/j-hawkins/
- James’ company: https://posthog.com/
- 🚀Check out LaunchNotes: https://launchnotes.com
- 🙏Join Launch Awesome: https://www.launchnotes.com/launch-awesome
- 📺Follow on YouTube: https://www.youtube.com/channel/UClgMZx0kGDSSBAQG0wkDRyg
- Check out the LaunchNotes Podcast: https://launchnotes-podcast.launchnotes.io/
📝 Show notes
(00:00) - Introductions
(01:02) - Advice for new CEOs
(03:50) - Deciding to pivot
(12:15) - Prioritizing roadmap items
(21:10) - Supporting 23,000 customers without a dedicated support team
(25:21) - Building an inbound sales engine
(30:04) - Defining company vision
(41:38) - Balancing performance improvements with new functionality
