Harnessing AI for Operational Efficiency

In this episode of No Priors, hosts Sarah and Elad are joined by Ramp co-founders Eric Glyman and Karim Atiyeh of Ramp. The pair has been working to build one of the fastest growing fintechs since they were teenagers. This conversation focuses on how Ramp engineers have been building new systems to help every team from sales and marketing to product. They’re building best-in-class SaaS solutions just for internal use to make sure their company remains competitive. They also get into how AI will augment marketing and creative fields, the challenges of selling productivity, and how they’re using LLMs to create internal podcasts using sales calls to share what customers are saying with the whole team. 

Sign up for new podcasts every week. Email feedback to show@no-priors.com

Follow us on Twitter: @NoPriorsPod | @Saranormous | @EladGil | @eglyman l @karimatiyeh

Show Notes: 

(0:00) Introduction to Ramp

(3:17) Working with startups

(8:13) Ramp’s implementation of AI

(14:10) Resourcing and staffing

(17:20) Deciding when to build vs buy

(21:20) Selling productivity

(25:01) Risk mitigation when using AI

(28:48) What the AI stack is missing

(30:50) Marketing with AI

(37:26) Designing a modern marketing team

(40:00) Giving creative freedom to marketing teams

(42:12) Augmenting bookkeeping

(47:00) AI-generated podcasts