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From Conflict to Connection: Natalie Garramone's Approach to Mediation

Negotiate Anything

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Resolving Workplace Conflicts: The Human Element

This chapter explores effective communication skills essential for resolving workplace conflicts, emphasizing proactive and reactive approaches. It highlights the importance of rehumanizing adversaries and fostering compassion to bridge gaps during disagreements. By addressing the psychological aspects of ego and identity, the chapter advocates for deeper listening to uncover underlying motivations for more productive resolutions.

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